Most Commonly Asked Questions List of Categories
- How does virtualCART work?
- How do I sign up?
- Do I have to register up front, or contact anyone at virtualCART to start using the cart?
- What is the "no risk" policy at virtualCART?
- How long does it take to get a test page of my products working?
- Our web server does not allow cgi programs, can I still use virtualCART?
- Must I have a merchant credit card account to accept credit cards over the internet through your service?
- What if I get stuck trying to get things working?
- I need a certain feature that I don't see in virtualCART. What should I do?
- What do the orders I receive through virtualCART look like?
- I did some looking and poking and wondered this: If for instance I wanted to copy your html files in the sample pages, how do I do that so I can edit them later on my computer? And does that work for any site?
- I don't have my website yet. Can I get started without one?
- Hi, I'm going to get your shopping cart. I am going to change addresses in a week or so. Is it possible to install your shopping cart and use it, then in a week, can I change URLs or do I already need a permanent URL??
- How do I change my password of my virtualCART account?
- How do I retrieve information regarding my orders from virtualCART?
- Can I add custom text to the Order Confirmation email that my customer receives?
- My Force Visit page is only information that the customer must agree to. How do I set a link up so that they can continue the checkout process.
- Instead of using forms, how do I make 'view cart' and 'checkout now' text/image links?
- Can I download my order data without going through the lastsix area?
- I would like to add additional information to the Shipping Selection page. Can I add a footer to it?
- I have a lot of products, do you charge extra?
- I really like the cart. Can I buy my own copy?
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How does virtualCART work?
You have your website anywhere on the net containing your products. You add our html tags to your pages. When customers click "add to cart", the product information is tracked on our server. When they click "check out", the order is checked for correct field entry, and sent to you by email. You then process the order as if it were a conventional phone order.
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How do I sign up?
Visit the setup guide. Step one has a link to our account configuration form. When you have filled out this form, you've effectively signed up, and your account is created.
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Do I have to register up front, or contact anyone at virtualCART to start using the cart?
No. You can configure a cart, add the html tags to your pages, and be up and running all without contacting anyone. This level of automation helps two ways; no waiting around for someone to "turn you on", and the self-serve method is so efficient that we can offer the virtualCART for a very small fee, which includes the cost of the "secure" server.
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What is the "no risk" policy at virtualCART?
We offer virtualCART for one month at "no risk". That is assumed to be the time it takes to get online with at least a partial catalog. You have up to thirty days to pay your bill, meaning that if you decide virtualCART isn't a good fit for you, you can decline your subscription. One month, nothing lost.
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How long does it take to get a test page of my products working?
If you have moderate html experience, you can read the step-by-step guide and fill out the cart configuration form in about forty minutes. Don't agonize too much over the configuration form since it is so easy to change your settings. Have fun with it!
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Our web server does not allow cgi programs, can I still use virtualCART?
Yes. All CGI is executed on our server. All you need are standard html pages.
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Must I have a merchant credit card account to accept credit cards over the internet through your service?
Yes. We are not a charge processing service. You'll need a merchant account, through which you'll process your own orders. You can take checks, telecheck, fax, and phone orders, without a merchant account, of course.
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What if I get stuck trying to get things working?
Don't get frustrated, get help! We offer a reasonable amount of free application assistance through email support. We want you to be successful. Don't be shy. support@vcart.com
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I need a certain feature that I don't see in virtualCART. What should I do?
You should always ask. Be specific about what you want. We can often send you methods to support exactly or closely what you need. Failing that, if we feel that a requested feature could benefit other users also, we will usually implement your request for no charge. If your need is more unique, we will quote labor for implementation.
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What do the orders I receive through virtualCART look like?
They are nicely formatted, summarized and itemized. They are suitable for filing, and also make great invoices to include in the box you send your customer. You can see an example here: sampform.txt
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I did some looking and poking and wondered this: If for instance I wanted to copy your html files in the sample pages, how do I do that so I can edit them later on my computer? And does that work for any site?
With the page loaded in your browser, pull down file...save as... then pick a location to save the file. Edit the resulting file with any text editor. Images will likely break since they are "relative" references. To save the images also, put mouse over picture, click and hold with right button, and select "save as", then put it in same folder (directory) as the html file you saved. Yes, it works for any page.
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I don't have my website yet. Can I get started without one?
Yes. Just save a demo page to your local disk, and edit it to contain your specific information. To test it with Netscape, do a file...open file, and select your html filename. You can do all your testing right on your own system. For the shopping cart to work, you must be on-line to your ISP, though (obviously).
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Hi, I'm going to get your shopping cart. I am going to change addresses in a week or so. Is it possible to install your shopping cart and use it, then in a week, can I change URLs or do I already need a permanent URL??
You don't need a permanent URL, or in fact, any URL at all for testing purposes. virtualCART does not care where the submissions come from, allowing you to test from your local drive, run an account from more than one domain, etc. The tie that binds is the cart-id.
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How do I change my password of my virtualCART account?
You can change your password to your VirtualCart by going to: https://www.cartserver.com/sc/newpass.html
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How do I retrieve information regarding my orders from virtualCART?
Please visit The Last Six Area
Here you are able to view, delete or export your past orders as a Comma Separated Variables (CSV) text file. You can also have them re-emailed to you if you want to.
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Can I add custom text to the Order Confirmation email that my customer receives?
To add a custom message to the Customer Acknowledgement email, please click go to: https://www.cartserver.com/sc/customack.html
Please follow the instructions carefully on how to implement the text on your customer acknowledgement emails.
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My Force Visit page is only information that the customer must agree to. How do I set a link up so that they can continue the checkout process.
To return to the checkout page from the Force Visit Link, please add the link
<a href="http://www.cartserver.com/sc/cart.cgi?info1clear=1&item=b-xxxx&checkout.x=1">
I AGREE TO THE TERMS AND CONDITIONS</a>
to the bottom of your page. Please be sure to replace the b-xxxx with your cart ID.
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Instead of using forms, how do I make 'view cart' and 'checkout now' text/image links?
In order to create a view cart and checkout now html link from your site, use this link in your html code:
For View Cart: http://www.cartserver.com/sc/cart.cgi?item=b-xxxx&view.x=1
For Checkout: http://www.cartserver.com/sc/cart.cgi?item=b-xxxx&checkout.x=1
Please replace b-xxxx with your own cart ID.
Example: Checkout Now
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Can I download my order data without going through the lastsix area?
You can actually retrieve data via a URL. However, we do not recommend this because it's not very secure. Your password is visible in the URL. The URL you can use to download your orders from virtualCART is:
https://www.cartserver.com/sc/orders.cgi?d=1&r=1^-^b/2400^-^%password%&dbform=c1&ipl=&howmany=100
b/2400 of course should be replaced with your cart ID %password% should be replaced with your actual password. dbform corresponds to the type of transaction, e.g. c1, c2, S1, S10. Refer to your lastsix for more dbform values. howmany is the number you want displayed. howmany=all will display everything.
This will pull up a list of orders in a comma separated variables text file. You can then parse this information into your system.
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I would like to add additional information to the Shipping Selection page. Can I add a footer to it?
Definitely. The URL to add footer information to the shipping page is
https://www.cartserver.com/sc/shippingfooter.html
Please follow the instructions carefully on how to add the shipping footer to the page. When creating the file to upload as your shipping footer, you can use basic HTML tags like bold, underline, font, image, etc. Experiment away!
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I have a lot of products, do you charge extra?
No. We don't charge extra if you have a large product line. In fact, we don't charge you extra for any amount of products-you can have AS MANY products as you want! We do not charge you for each transaction as well.
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I really like the cart. Can I buy my own copy?
No. We are set-up as a service, and that model works well for both us and our customers. They bypass all the hassles of tinkering with CGI, plus get all the benefits of "no effort" upgrades. Since our server is faster than virtually all our customer's servers, you get better performance this way also.
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